Shipping policies
We carefully prepare and package every order to ensure your jewelry is protected and beautifully presented. Once your order is ready, you will receive a shipping confirmation with tracking information when available.
Please note that processing time and shipping time are separate. Shipping estimates begin once your order has been shipped.
USA Shipping
FREE SHIPPING | NO INSURANCE
Estimated delivery: 2–6 business days
This option ships via USPS First-Class/Ground Advantage and usually arrives within 2–6 business days. Delivery times are estimates and are not guaranteed.
This shipping option does not include insurance. By selecting an uninsured shipping option, the customer assumes the risk of loss or damage while the package is in transit.
Te Hotu Mana Creations is not responsible for packages that are lost, stolen, or damaged in transit when an uninsured shipping option is selected.
If you would like insurance added to your shipment, please select an insured shipping option at checkout or contact us before your order ships.
STANDARD SHIPPING + INSURANCE
Estimated delivery: 2–6 business days
This option ships via USPS and usually arrives within 2–6 business days. Delivery times are estimates and are not guaranteed.
This option includes shipping insurance for the value of your order, up to a maximum of $1,000.
If an insured package is lost or damaged during transit, please contact us as soon as possible so we can assist you with the claim process.
USPS PRIORITY MAIL
Estimated delivery: 1–4 business days
USPS Priority Mail generally arrives within 1–4 business days and includes the amount of insurance provided by USPS for the selected service.
Delivery estimates are provided by USPS and are not guaranteed.
If the value of your order exceeds the included insurance coverage, we recommend purchasing additional insurance.
USPS PRIORITY MAIL EXPRESS
For customers who need their order as quickly as possible, USPS Priority Mail Express may be available at checkout.
Delivery times vary depending on the destination and USPS service availability. Please keep in mind that our order processing time still applies before your package is shipped.
Hawaii Orders
Orders shipped within Hawaiʻi are sent using the shipping method selected at checkout.
Although interisland packages often arrive quickly, delivery times are determined by the carrier and cannot be guaranteed.
International Shipping
We are happy to ship internationally to destinations available at checkout.
International delivery times vary considerably depending on the destination, carrier and customs processing.
Import duties, customs fees, VAT, taxes and other charges imposed by the destination country are the responsibility of the customer, unless otherwise stated at checkout.
Te Hotu Mana Creations does not control customs processing and cannot guarantee how long a package will take to clear customs.
Please be aware that international shipments may experience delays beyond the estimated delivery date.
Processing Times
Our jewelry is carefully prepared before shipment. Processing times may vary depending on the item, particularly for made-to-order, custom or personalized pieces.
The estimated processing time shown on the product page or during checkout applies before the carrier’s estimated shipping time.
If you need your jewelry by a specific date, please contact us before placing your order. We will be happy to let you know whether we can accommodate your request.
Shipping Address
Please carefully review your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error after placing your order, please contact us immediately. We will do our best to correct the address if the package has not yet shipped.
Once an order has been shipped, we cannot guarantee that an address can be changed or redirected.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
Tracking
When tracking is available, you will receive tracking information once your order has shipped.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
A tracking status showing “Label Created” does not necessarily mean the package has already been scanned or entered into the carrier’s network.
Delayed Packages
Shipping and delivery estimates are provided by the carrier and are not guaranteed unless specifically stated by the carrier.
Delays may occur because of weather, holidays, high shipping volumes, transportation disruptions, customs processing or other circumstances outside of our control.
We will always do our best to assist you if your package appears to be significantly delayed.
Lost Packages
If you selected an insured shipping option and your package appears to be lost, please contact us so we can assist with the appropriate carrier or insurance claim.
If you selected FREE SHIPPING | NO INSURANCE, the shipment is not covered against loss, theft or damage in transit, and Te Hotu Mana Creations cannot reimburse or replace the order if the carrier loses or damages the package.
Damaged Packages
If an insured shipment arrives damaged, please contact us promptly.
Please keep the jewelry, packaging, shipping box or envelope, and all packing materials, as photographs or the original packaging may be required to submit an insurance claim.
We may ask you to provide photographs of the damaged package and item before a claim can be processed.
Packages Marked “Delivered”
If tracking shows that a package has been delivered but you cannot locate it, please first check around your property, mailbox, parcel locker, household members and neighbors.
We also recommend contacting the carrier directly with your tracking number.
Te Hotu Mana Creations is not responsible for packages that are lost or stolen after confirmed delivery to the address provided with the order.
Returned to Sender
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue outside of our control, we will contact you once it is returned to us.
The customer may be responsible for the cost of shipping the package again.
Questions About Your Shipment
If you have any questions or concerns about your order, please contact us. We are always happy to help and will do our best to assist you.
Mahalo for supporting Te Hotu Mana Creations!
Tips for the Best Fit
Your fingers naturally change size throughout the day and with temperature, so we recommend measuring at the end of the day when your hands are comfortably warm.
Measure your finger 3–4 times to make sure you're getting a consistent measurement.
If your knuckle is noticeably larger than the base of your finger, measure both your knuckle and the base of your finger and choose a size between the two measurements.
Wider bands fit more snugly than narrow bands. If you are purchasing a wider ring, you may want to size up approximately ¼ to ½ size for a more comfortable fit.
If your measurement falls between two sizes, we generally recommend choosing the larger size.
International Ring Size Conversion
If you already know your ring size in another country, use the international conversion chart to find the corresponding US size.