Shipping policy

We carefully prepare and package every order to help ensure your jewelry arrives safely and beautifully presented. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Please note that processing time and shipping time are separate. Shipping estimates begin once your order has been handed over to the carrier.

USA Shipping

We offer several shipping options within the United States. Available methods and pricing are shown at checkout.

Free Standard Shipping

Estimated delivery: 2–6 business days

Free Standard Shipping is typically sent through USPS Ground Advantage or a comparable service.

Delivery times are estimates provided by the carrier and are not guaranteed.

Optional shipping protection may be available at checkout and is separate from the shipping method selected.

USPS Priority Mail

Estimated delivery: 1–4 business days

USPS Priority Mail may be available as an upgraded shipping option at checkout.

Delivery estimates are provided by USPS and are not guaranteed.

Optional shipping protection may be added separately at checkout.

USPS Priority Mail Express

Estimated delivery: 1–3 business days

USPS Priority Mail Express may be available for customers who need faster delivery.

Delivery times depend on the destination, carrier availability and the service offered at checkout.

Please remember that our normal order processing time still applies before your package is shipped.

Optional shipping protection may be added separately at checkout.

Shipping Protection

Shipping protection may be offered as an optional add-on during checkout.

Shipping protection is separate from the shipping service you select and may provide additional coverage for qualifying packages that are lost, stolen or damaged during transit.

Coverage, eligibility, claim requirements and reimbursement are subject to the terms and conditions of the shipping protection provider.

If you choose shipping protection and experience a shipping issue, please contact us as soon as possible so we can help guide you through the claim process.

If you decline shipping protection, any coverage available through the shipping carrier will be subject to that carrier’s own terms, limitations and claim requirements.

Hawaiʻi Orders

Orders shipped within Hawaiʻi are sent using the shipping method selected at checkout.

Interisland packages may arrive quickly, but delivery times are determined by the carrier and cannot be guaranteed.

Shipping protection may also be available for Hawaiʻi orders at checkout.

International Shipping

We are happy to ship internationally to destinations available at checkout.

International delivery times vary depending on the destination, carrier, customs processing and local delivery services.

Import duties, VAT, customs fees, taxes, brokerage fees and other charges imposed by the destination country are the responsibility of the customer unless otherwise stated at checkout.

Te Hotu Mana Creations does not control customs processing and cannot guarantee how long an international package will take to clear customs.

International shipments may experience delays beyond the estimated delivery date.

If an international package is returned to us because duties, taxes or customs fees were not paid, the customer may be responsible for return shipping costs and any additional costs required to resend the order.

Processing Times

Our jewelry is carefully prepared before shipment.

Processing times vary by item, particularly for made-to-order, custom or personalized jewelry.

Any processing estimate shown on the product page or during checkout applies before the carrier’s estimated shipping time.

If you need your jewelry by a specific date, please contact us before placing your order. We will be happy to let you know whether we can accommodate your request.

Shipping Address

Please carefully review your shipping address before completing your purchase.

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to update the address if the order has not yet shipped.

Once a package has been shipped, we cannot guarantee that the address can be changed, intercepted or redirected.

Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.

Tracking

When tracking is available, you will receive tracking information after your order has shipped.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

A tracking status showing Label Created or similar wording does not necessarily mean the package has already been scanned into the carrier’s network.

Delayed Packages

Shipping and delivery estimates are provided by the carrier and are not guaranteed unless specifically stated by that carrier.

Delays may occur due to weather, holidays, high shipping volumes, transportation disruptions, customs processing or other circumstances outside our control.

If your package appears significantly delayed, please contact us. We will be happy to review the tracking information and assist where possible.

Lost Packages

If your package appears to be lost, please contact us as soon as possible.

If you purchased shipping protection, we can help you determine the appropriate steps for submitting a claim.

If shipping protection was declined, we can still help review the tracking information and determine whether a carrier claim or other option may be available.

Carrier investigations and claims are subject to the carrier’s own procedures, timelines and coverage limitations.

Damaged Packages

If your order arrives damaged, please contact us promptly.

Please keep the jewelry, shipping box or mailer, all packaging materials and any damaged packaging.

Photographs of the item, packaging and shipping label may be required for a carrier or shipping protection claim.

Please do not discard the packaging until the issue has been resolved.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend first checking around your property, your mailbox, parcel lockers, with household members, with neighbors and with your local carrier or post office.

Carriers occasionally mark packages as delivered shortly before the package is physically delivered.

Please contact the carrier directly with your tracking number if you are unable to locate your shipment.

If you purchased shipping protection and believe the package has been stolen or is missing after confirmed delivery, please contact us so we can help you determine whether the shipment qualifies for a claim.

Returned to Sender

If a package is returned to Te Hotu Mana Creations because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, unpaid customs charges or another delivery issue outside our control, we will contact you once the package has been returned to us.

The customer may be responsible for the cost of shipping the order again.

Any applicable customs fees, return shipping charges or carrier fees may also be deducted or charged before reshipment.

Customs and Re-entry Fees

For international orders, customers are responsible for customs duties, taxes and import charges imposed by their country.

If an item is returned to Te Hotu Mana Creations and later shipped internationally again, additional import duties or customs charges may apply.

These charges are determined by the destination country and are the responsibility of the customer.

Questions About Your Shipment

If you have any questions or concerns about your order, please contact us.

We are always happy to help and will do our best to assist with shipping questions, tracking issues and claims.

Mahalo for supporting Te Hotu Mana Creations!